Soft Skills Training Courses

Soft Skills Training Courses

Local, instructor-led live Soft Skills (also known as people skills, interpersonal skills, social skills and transferable skills) training courses demonstrate through discussion and exercises how to understand the dynamics of human relations in a business environment and how to apply Soft Skills techniques, habits and mindsets to improve relationships as well as business results, while creating a more fulfilling experience in work and life.

Soft Skills training is available as "onsite live training" or "remote live training". Onsite live Soft Skills trainings in Israel can be carried out locally on customer premises or in NobleProg corporate training centers. Remote live training is carried out by way of an interactive, remote desktop.

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Soft Skills Course Outlines

CodeNameDurationOverview
297Assertiveness7 hoursA highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.

Audience

Anyone who is looking to enhance their assertiveness skills

Aim

This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.

Objectives

By the end of the programme the participants will:

- Understand and overcome the barriers to being assertive
- Recognise behaviour traits within yourself and others and learn effective strategies for managing them
- Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
- Effectively manage difficult situations.
ConResBeConflict Resolution, Assertiveness and Self Confidence14 hoursIn an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable.

Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.

This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.

Objectives:

- To understand the fundamentals and nuances of conflicts in organizations
- To explore key concepts, factors, theories, types, and models in conflict resolution
- To discover the personality types, leadership styles supporting negotiation skills
- To learn the art of assertiveness and self-confidence
- To experiment, experience and practice conflict resolutions
advprsntDelivering Impressive Presentation Decks - Social Skills Workshop14 hoursObjective:

Improving the ability to prepare an attractive presentation using Powerpoint and other tools

Addressees:

Sales representatives, consultants, research and teaching staff, managers, teachers, corporate employees, SMEs and public institutions, for which the challenge is to stand in front of a group of people, say to them, arousing interest
advppAdvanced Slide Design in PowerPoint7 hoursThis course is aimed at anyone wanting to work more efficiently in PowerPoint when creating slides and to learn the basics of presenting them.
ccarestrCustomer Care Strategy21 hoursA customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.

OBJECTIVES

- Developing competencies in the area of professional customer care
- Increasing the efficiency of communication with customers
- Attaining the knowledge of how to get to the underlying needs and expectations of customers
- Building strong and sustainable relationships with clients
- Expanding the positive image of the company in the market
- Identifying, reducing, and overcoming objections and barriers
- Learning about personalities and communication preferences when dealing with clients
- Establsihing the ability to create an open environment for communication
- Developing skills to communicate clearly and effectively
- Identifying barriers to effective communication
- Mastering body language and non-verbal communication

METHODS

- Role-playing
- Self-assessment tests
- Exercises in groups
- Individual work
- Practice sessions
- Lectures
- Discussions

LEARING OUTCOMES

At the completion of this course, participants will be able to:

- Adopt a focused customer care strategy
- Identify key customer issues
- Build the professional image of the company
- Adapt to specific customer behaviour styles
- Increase customer loyalty through exceptional customer service
- Develop communication abilities with clients
- Use techniques to build relationships
- Develop a personal action plan to improve customer service skills
- Show gestures of generosity and high quality customer care
- Use techniques to deal with difficult situations
- Recognise barriers to the delivery of outstanding customer service
InfluenceInfluence in Action14 hoursPfizer, Hewlett Packard, DellEMC and VMware have benefited from this programme, developing a better balance in their influencing style and demonstrating a resilient response to challenges in the work place. If you want to : • Create high-performing work teams • Consistently win contracts from pitching • Successfully negotiate the best deals • Build shareholder value, year on year... then you need our influencing programme
sevenhabitsHabits of Highly Effective People7 hoursOpportunity & growth happens ‘outside the comfort zone’. In this training, participants will engage in interactive and lively discussions to reflect on and enhance the mindset and skill of embracing change & growth.

Through a series of discussions, exercises and team activities participants will learn to identify their individual ‘Comfort Zones’and apply the right thinking and techniques to push beyond these zones to discover new opportunities.

"Effective people embrace change and discover opportunity!"

This course is made up of a combination of facilitated discussions, team activities, participant presentations and active and continuous feedback from the trainer.
lineLeadership in the new economy21 hoursAt the end of the course, the participants should be able to:

-

Acquire an understanding of self-mastery as a foundation for inspiring leaders

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Strengthen and sustain their execution capabilities and contribute to the creation of a high performance culture

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Lead cultural transformation and change processes in their respective areas of influence using emotional intelligence and change management tools
Negskills0017Negotiation Skills14 hoursThis two day course is designed for people who want to achieve better outcomes from their negotiations with customers, suppliers and colleagues. It teaches the skills and tactics used by effective negotiators and builds the confidence needed to succeed.

Delegates learn the different negotiating styles and how to maximise their personal power while protecting important relationships. The course is highly participative with a combination of lecture, discussion, coaching and exercises.
unicorpUniversity to Industry – preparing for the transition7 hoursThis course is aimed at people who are about to begin or have just begun a professional career in industry. Designed to build an understanding and appreciation of the corporate workplace, the expectations and behaviours that post graduates will face when starting their career.

Following the course, a mentor will be assigned for a period of 6 months whereby upto 6 meetings will take place (via phone, skype, etc) on a 1-2-1 basis. The purpose of these meetings will be defined between the mentor and the mentee ahead of each session and will be focused on the issues that are most important to the mentee at the time.
advyldshpAdvisory & Leadership Skills14 hoursThis course is part of the Data Scientist skill set (Domain: Advisory & Leadership).
pptpresentationsellDelivering a PowerPoint Presentation that Sells14 hoursIn this instructor-led, live training, participants will learn how to prepare and deliver a convincing PowerPoint presentation. From technical preparation to skillful delivery, each essential point is covered in this interactive workshop.

By the end of this training, participants will be able to:

- Apply the right mindset for delivering a powerful and convincing presentation
- Practice effective communication techniques to enhance a presentation
- Prepare PowerPoint slides that complement and strengthen a presentation
- Create a connection with the audience that facilitates trust and enables the sale of an idea, proposal, product or service

Audience

- Leaders and Managers
- Engineers
- Researchers
- Consultants
- Persons with little or no business background
- Persons preparing to propose an idea or proposal

Format of the Course

- Workshop format with lots of exercises and practice in a lively and engaging environment.

Note

- To request a customized training for this course, please contact us to arrange
desthiDesign Thinking4 hoursOverview:

There are Five stages in the Design Thinking (DT) process (empathize, define the problem, ideate, prototype, test).

In an increasingly complex world, we deal with problems that may need special approaches. Design Thinking helps deal with complex problems. Mastering design-thinking helps to deal with complex problems effectively, communicate better, persuade efficiently, improve business results and enhances organizational and personal behavior and performance.

- How DT works: learn from people and problem, find patterns, design model (model drift), test the model, evaluate the model and re-engineer.
- Relationship between DT, innovation and entrepreneurship.
- DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation.
- Application of DT: design mindset, disruptive innovation, iterative approach, agile estimation technique, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technology savvy, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, conflict resolution.

Objectives:

- To understand the fundamentals and nuances of DT
- To explore key concepts, factors, theories, types, and models in DT
- To experiment, experience and practice DT

Delivery:

This is a 1 day (4 hours) training course and consists of:

- lectures (40% - presentation of theories, concepts, models, and interactions),
- group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
- individual activities (15% - writing, designing and peer discussion)
- and others (15% - videos, reading).

Note: due to the nature of this course there is a minimum group size of 3
strsmngtStress Management and Prevention7 hoursA one day course on Stress Managment and Prevention
200International Business Etiquette14 hours

INTRODUCTION

International Business Etiquette is not about rules & regulations but is particularly important for personal working or traveling for business.

Knowledge of international business etiquette is relevant for conducting meetings, building relationships with others and demonstrating respect for local culture.

In the business world, good business etiquette means that you act professionally and exercise proper manners when engaging with others in your profession.

OBJECTIVE

This course is design to enhance and Benefits Professional on the following .

- Enhanced Personal & Professional image.
- Mastering International Protocol & personal diplomacy.
- Proficiency and competence in various forms of corporate and diplomatic communication.
- Increased self-confidence in official, formal and informal contacts.
- Sharpened professional communication skills.
- Increased confidence in public relations.
- Perfected understanding of formal and informal dress, including evening attire.
- Enhanced ability to work in international environment, understanding key elements of cross-cultural communication and refined competence in contacts with partners’ from all over the world.
201Communication Skills For Workplace Success14 hoursINTRODUCTION

As the globalization of industries and marketplaces bring a mix of the diverse cultures of the world, it is more important than ever for managers and small business owners to understand enhance their communication skills.

In this digital age it is essential, no matter what industry your work in, to know how to effectively convey and receive messages in person as well as via phone, email and social media. messages in person as well as via phone, email and social media.

This course is design with following Objectives

- Communication is the exchange of information and ideas, whether written or verbal.
- Understand communication and the communication process
- List and overcome the filters/barriers.

And Below Training Benefits to Participants.

- Enhanced Personal & Professional image.
- Mastering International Protocol & personal diplomacy.
- Proficiency and competence in various forms of corporate and diplomatic communication.
- Increased self-confidence in official, formal and informal contacts.
- Sharpened professional communication skills.
- Increased confidence in public relations.
- Perfected understanding of formal and informal dress, including evening attire.
- Enhanced ability to work in international environment, understanding key elements of cross-cultural communication and refined competence in contacts with partners’ from all over the world.
203Chinese Business Culture & Etiquettes in China14 hoursINTRODUCTION

China: a developing country and the world’s second largest economy. China’s rapid market transformation and economic expansion supported by a series of government reforms is now an attractive destination to do business and seek jobs opporrtunites. .

Chinese business culture and etiquette can be a little different than Western business practices. As you start to seek jobs opportunities or expand your business in China, it is important to have at least a basic understanding of Chinese business culture and etiquette. Knowing and practicing common customs will also help you relax, avoid embarrassment, and focus on building success.

When it comes to Chinese business etiquette, there is just one overarching rule:

When in China, do as the Chinese do!

The main learning and development objectives is to lean and gain new skills knowledge in Chinese Business Culture and Social etiquette that helps Corporate Representatives, Professionals to do a job well in China.
205Social & Dining Etiquette21 hoursINTRODUCTION

- Have you ever felt unsure of yourself in social situations?
- Are you concerned about how to address people or how to propose a toast?
- Where to seat your VIP or even which fork to use?
- Although having proper protocol and etiquette may go by unnoticed, its absence will be duly noted

In this course you will learn

- How to handle social situations with grace and ease.
- You will also experience and learn the art of dining etiquette,
- In a real restaurant setting.

You will learn how to handle all types of crockery and cutlery at casual and formal gatherings and experience special foods without embarrassment.

Whether you are in charge of a social occasion or attending one, you can be a gracious host and appreciative guest!
wwnegskWin Win Negotiation Skills14 hoursProgram Overview

As the target group is middle and senior management, they are certain to have experience in negotiation. Our aim is to develop more complex approaches that will allow us to become more effective negotiators. This course will build on the knowledge that participants already have to develop them further as stronger and more experienced negotiators.

The win-win approach focuses on finding ways to help both sides feel successful, rather than just focusing on getting what we want. This methodology helps to form long-term relationships and partnerships – with clients, suppliers and within our own organization - and creates a positive basis for future negotiations. There is no point crushing the other party in a negotiation only to find that you need to work with this organization again. The result of such a scenario is that future business will be difficult to secure.

We want to enable senior management to use their own strengths and personal experiences, further develop their natural skills, and to use a framework that really works. You will learn to approach every negotiation with a plan and the knowledge and confidence that you will be able to achieve your goals. The course is very interactive and engaging and you will learn negotiation from some of the best business schools in the world.

Learning Outcomes:

Following the training course, participants will be able to:

- Conduct a factual negotiation and achieve a positive outcome
- Contribute to planning negotiations, for example to leave room for compromise with the other party to achieve a favourable outcome
- Set negotiating goals and BATNA
- Understand emotional intelligence and non-verbal communication and its importance
- Know when to negotiate and when to walk away
- Learn techniques to become more persuasive
- Seek to find common ground with your negotiation partner
- Use empathy to see their point and how to resolve problems
- Learn behaviors styles to help you gain an advantage
- Know the difference between interests and issues
- Be aware of dirty tricks and combat manipulative techniques
- Minimize and resolve conflict
- How to negotiate effectively with different personality styles and types
- Learn the four steps in the negotiation process
- Discover various bargaining techniques and strategies to create options for win win gain and move negotiations from bargaining to closing

Upon completion, participants will know how to negotiate effectively and solidify business relationships going forward.

Format of the Course

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The course methodology involves structured discussion, brainstorming, analysis, problem-solving, role-plays and simulations, presentations and case studies.

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Participants are actively involved at all stages.
pptfinanceCreating Slide Decks for the Financial World7 hoursThis course will give you the knowledge about how to present finance information (numbers) in PowerPoint and not just the presentations skills itself. You will be able to present finance information in more professional way.
advppstAdvanced PowerPoint for sales teams7 hoursThe course is dedicated to sales teams. It focuses on leveraging PowerPoint's functions that aid in the sales process, ie. how to show data effectively, how not to over-clutter slides, and what to focus on in a sales deck.
coachCoaching Skills7 hoursAudience

Staff who need to be fully prepared to deliver high quality Coaching sessions

- To individual members of their own staff
- To their teams
- To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input

Format of the course

A combination of:

- Facilitated Discussions
- Delegate Coaching sessions – with full feedback

By the end of the course, delegates will be able to:

- Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
- Deliver meaningful Coaching Sessions
communicCommunication14 hoursIf you want to:

- understand why some people do not respond to what you say to them,
- improve your relationship with your spouse, children, boss, co-worker, etc...
- expand the scope of their personal skills in communication with other people,
- learn how to quickly feel better, safer, quieter and just as you like,
- make other people interested in your own person and to make them to like you

this course is for you!

Communication tools that you learn are from different fields of NLP, psychology, psychotherapy, hypnotherapy. This accumulated knowledge based on the latest research and developments in these areas. Hundreds of hours of study, reading, listening and viewing materials, books and movies, and psychological consultations available in the form of a lecture with exercises.
commtmCommunicating and Influencing For Team Members14 hoursAudience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
commtm2Communicating and Influencing - For Managers and Team Leaders14 hoursAudience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office
pplteammanPeople and Team Management21 hoursAudience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

- Themselves
- Their colleagues (peers)
- Their bosses
- Their team members
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Appreciate how to manage, motivate and develop their team members
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office
pemmPersonal Efficiency and Managing Meetings7 hoursAudience

Managers, Team Leaders and staff members who feel that:

- They are attending too many meetings
- Their time is being “stolen” by other people
- They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
- Follow the standard processes for calling, managing and preparing the output of meetings
- Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…
presconfPresenting with Confidence21 hoursAudience

Staff who need to be fully prepared to deliver presentations:

- To their teams
- To clients
- To other audiences internal to the company
- To other audiences external to the company

Format of the course

A combination of:

- Facilitated Discussions
- Delegate Presentations – with full feedback

By the end of the course, delegates will be able to:

- Prepare and structure an effective presentation
- Prepare themselves properly for that presentation
- Deliver that presentation with confidence
- Use the various visual aids that a presenter might choose to employ in creating a stimulating presentation
- Deal with the different types of people who they will encounter in their presentations
traintrainerTrain-the-Trainer21 hoursAudience

Staff who need to be fully prepared to deliver high-quality training sessions

Format of the course

A combination of:

- Facilitated Discussions
- Delegate Presentations – with full feedback

By the end of the course, delegates will be able to:

- Prepare and structure an effective training session
- Prepare themselves properly for that training session
- Deliver that training session with confidence
- Use the various visual aids that a trainer might choose to employ in creating a stimulating session
- Deal with the different types of people who they will encounter in their training courses
862Building an Effective Team with Belbin Team Roles7 hoursThe Team Roles identified by Dr Meredith Belbin are used extensively in organisations worldwide. This course will guide you through the Team Roles theory to help identify ways to use your strengths to your advantage and manage your weaknesses as best you can. The course is suitable for individuals who want to learn to function better in, or improve their management of, teams. It is also ideal for existing teams, who, together, can examine ways to work more effectively in their specific environment.

Upcoming Soft Skills Courses

CourseCourse DateCourse Price [Remote / Classroom]
Advanced PowerPoint for sales teams - JerusalemMon, 2019-04-01 09:301500EUR / 1900EUR
Advanced PowerPoint for sales teams - Tel AvivWed, 2019-04-03 09:301500EUR / 1900EUR
Advanced PowerPoint for sales teams - JerusalemMon, 2019-05-20 09:301500EUR / 1900EUR
Advanced PowerPoint for sales teams - Tel AvivWed, 2019-05-22 09:301500EUR / 1900EUR
Advanced PowerPoint for sales teams - JerusalemMon, 2019-07-08 09:301500EUR / 1900EUR
Weekend Soft Skills courses, Evening Soft Skills training, Soft Skills boot camp, Soft Skills instructor-led, Weekend Soft Skills training, Evening Soft Skills courses, Soft Skills coaching, Soft Skills instructor, Soft Skills trainer, Soft Skills training courses, Soft Skills classes, Soft Skills on-site, Soft Skills private courses, Soft Skills one on one training

Course Discounts

CourseVenueCourse DateCourse Price [Remote / Classroom]
HTTP Web Server (Nginx, Apache, JBoss)JerusalemTue, 2019-02-19 09:306300EUR / 7300EUR
Impact Evaluation – Quantitative Analysis Tel AvivWed, 2019-03-06 09:303150EUR / 3750EUR
IoT services for Telecom Service ProvidersTel AvivTue, 2019-03-19 09:307000EUR / 7800EUR
Data Mining and Analysis JerusalemMon, 2019-06-10 09:306300EUR / 7300EUR
Data Modelling with UMLJerusalemTue, 2019-09-10 09:303150EUR / 3750EUR

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